Resolving AvailabilityGuard User Interface Access Issues

The following article describes how to resolve AvailabilityGuard user interface access issues:

• Troubleshooting access issues
• Common access issues

Troubleshooting access issues

1. Use the ping command to check connectivity between your workstation to the master host.
2. Use the telnet command to check connectivity between your workstation to the master host/port.
3. Try to access the user interface using IP address instead of hostname. 
4. Try to access the user interface using a different supported browser.
5. Login to the master server through Remote Desktop and access the user interface locally through http://localhost:8080/AvailabilityGuard.
6. Login to the AvailabilityGuard master server and check the status of the Apache Tomcat service.
7. Login to the AvailabilityGuard database server and check the status of the Oracle Database and Listener services.

Common access issues

1. Incorrect URL. Ensure you entered the correct URL (http://master-host:8080/AvailabilityGuard). The URL is case sensitive. 
2. AvailabilityGuard Master server is unreachable. Lack of connectivity could be a result of firewall rules, DNS issues, network issues or NIC connectivity problem on the workstation or master server.
3. Browser caching issue. Delete IE Cookies and Temporary Files and attempt to login on a new browser window.
4. Apache Tomcat service is stopped. To resolve this issue, start the Apache Tomcat service on the AvailabilityGuard master server.

NOTE: Refer to Resolving Apache Tomcat Issues and Resolving AvailabilityGuard Database Issues articles for additional troubleshooting advice.