How to add remediation steps info to risk (Gap) signatures

Adding user notes to AvailabilityGuard tickets can be useful for tracking and management of risks to resolution. Notes can be defined for an individual ticket or a group of tickets, In addition, notes can be defined as a permanent section for every ticket of a particular risk (Gap) signature - aka Gap Comments.  Among the rest, the Gap Comments option can be used to document internal processes such remediation steps for the specific risk type, triage process, etc.

To add a Ticket Note:

1. Navigate to the Tickets tab and select the target ticket.
2. Select the Notes tab in the lower pane.
3. Add your notes to the Ticket Notes text box and click Save.
4. Note it is also possible to select multiple tickets.

To add a Gap Comment:

1. Navigate to the Tickets tab and select a ticket of the target risk (Gap) signature. 
2. Select the Resolution tab.
3. Add your remediation steps or other notes to the Comments on this Gap text box and click Save.

Example: Gap Comment